Refund policy

OHIGOTPLANS Refund and Return Policy

At OHIGOTPLANS, we take pride in the quality and craftsmanship of our planners. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund and return policy below.

Returns

**Eligibility:** Returns are accepted within 30 days of your purchase date. To be eligible for a return, your planner must be unused, in the same condition that you received it, and in its original packaging.

*Non-Returnable Items:** Gift cards, downloadable digital products, and items purchased on final sale are non-returnable.

- **Return Process:** To initiate a return, please contact our customer service team at support@ohigotplans.com  with your order number and reason for return. We will provide you with a return authorization number and instructions on how to send your item back to us.

Refunds

**Inspection and Approval:** Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

**Partial Refunds:** Partial refunds may be granted for items that are returned damaged, missing parts, or not in their original condition, due to no fault of our own.

- **Late or Missing Refunds:** If you haven’t received a refund after 10 business days, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [customer service email].

Exchanges

- We only replace items if they are defective or damaged. If you need to exchange your planner for the same item, please contact us at support@ohigotplans.com with your order number and details of the defect or damage.

Shipping Returns

**Return Shipping:** You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

- **Shipping Insurance:** We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Cancellations

- **Order Cancellations:** Orders can be canceled within 24 hours of placing the order, as long as the order has not yet shipped. To cancel your order, please contact us immediately at support@ohigotplans.com .

 Contact Us

- If you have any questions or concerns regarding our refund and return policy, please don't hesitate to contact us at support@ohigotplans.com . We’re here to assist you!

Thank you for choosing OHIGOTPLANS. We appreciate your business and are committed to ensuring your complete satisfaction with our products.